Returns

If You Have Any Issues With Any Of The Items You Ordered And Wish To Return Or Exchange, Please See Below For Our Guidelines And Procedures:

You May Return Most New Items Within 30 Days Of Your Original Purchase.

We Do Not Provide Returns Or Exchanges To International Orders. If There Is An Issue With Your International Order, Please Contact Customer Service And We Will Try Our Best To Resolve It.

All Returned Items Must Be In New, Unworn, And Unwashed Condition. All Original Tags And Accessories Must Still Be Attached.

1. Contact Customer Service Via Email With Your Order Number And Whether You Are Requesting An Exchange, Store Credit, Or A Full Refund.

For Returns, Customer Service Will Email You A Return Label. Exchanges Are Acceptable For Another Size/Color Or For Different Products Of Equal Or Less Value.

2. Fill Out The Return Form That Came With Your Package And Clearly List The Product You Are Returning Or Exchanging, And The Reason Code For Why. If You Would Like Store Credit, Please Note That You Are Exchanging For Store Credit.
3. Ship The Item(S) Back To Us. If You Use Your Own Return Label, Please Address The Package To:

 

OTL Global
Attn: Returns
1799 Apollo Ct.
Seal Beach, CA 90740

4. Once We Receive Any Eligible Return Item(S) They Will Be Inspected And Processed Within 5-7 Business Days.  Exchanges And Store Credit May Be Processed For The Customer In This Time. If There Is A Refund Due, A Credit Will Be Issued In The Original Form Of Payment, Minus Any Applicable Shipping Fees.

Otl Global Only Accepts Returns/Exchanges For Merchandise Purchased From Our Online Store, www.Otlglobal.Com. All Merchandise Purchased From Third Party Distributors Must Be Returned To The Respective Distributor.


If You Have Any Questions Or Concerns, Please Feel Free To Email Us At hello@otlglobal.com